Privacy Policy

Who we are

Health Solvia Care is a multidisciplinary healthcare clinic. This policy explains how we collect, use, share, and protect information when you visit our website, contact us, book an appointment, or subscribe to our newsletter.

Information we collect

We collect information you give us directly — such as your name, email address, telephone number, the area of care you are interested in, and any message you choose to send. If you become a patient, we also hold the clinical records necessary to provide safe care, which are governed by separate healthcare privacy rules described to you at the clinic.

How we use your information

We use your information to respond to enquiries, arrange and coordinate appointments, provide care, send reminders, meet legal and professional obligations, and — only where you have opted in — share newsletters and health articles.

Newsletter subscriptions

If you subscribe, we use your email address to send clinic news and health articles. Every message includes an unsubscribe link, and you may also unsubscribe at any time through our unsubscribe page. Opting out of the newsletter never affects your care.

Sharing and disclosure

We do not sell your personal information. We share it only with clinicians involved in your care, service providers who support our operations under confidentiality obligations, and authorities where the law requires it.

Cookies and analytics

Our website uses essential cookies to function correctly and may use limited analytics to understand which pages are useful. You can control cookies through your browser settings; blocking some cookies may affect how parts of the site behave.

Data retention

We keep enquiry and subscription information only as long as needed for the purpose it was collected, or as required by applicable law and professional record-keeping rules.

Your choices and rights

You may ask to access, correct, or delete the personal information we hold about you, withdraw consent for marketing, or ask us to explain how your information is used. Contact us and we will respond within a reasonable time.

Security

We use administrative, technical, and physical safeguards appropriate to the sensitivity of the information we hold. No system can be guaranteed perfectly secure, but we review our practices regularly.

Children's privacy

Our website is intended for adults. We do not knowingly collect information online from children. Care for minors is arranged with a parent or guardian.

Changes to this policy

We may update this policy as our services or legal obligations change. The current version is always available on this page, with the revision date shown above.

Contacting us

Questions about privacy can be sent to contact@healthsolviacare.com, or raised with our team during a visit. Our postal address is listed on the contact page.